Posts By: Tina Smith

Case Study: Outlook 2013 Incompatible With Exchange 2003

Posted by & filed under Technician's Corner.

MS Exchange 2003 is no longer supported and Outlook 2013 in not compatible with it. Client will need to downgrade their Outlook version if possible or purchase Outlook 2010. (Volume License agreements offer downgrade rights) Alternatively, you can set up their Exchange account as IMAP. Also, if clients use Comcast Business Class service they can install Outlook 2007 for free typically up to 10 licenses.

Ultimately the client should seriously consider upgrading their server as 2003 is now at it’s end of life cycle.

Case Study: Local Printing in RDP Sessions Functionality

Posted by & filed under Technician's Corner.

After a power outage the client lost his ability to print locally when in his remote sessions on the Termserver. Initially he was unable to connect. This was found to be an IE 10 issue and was resolved by uninstalling IE 10. Once remote web access was accessible again, the user found that his local printers no longer appeared on the Termserver.