Posts By: Andrew Sherman

Case Study: SBS2003 5CAL Reset Issue

Microsoft KB 888818 reports that it is a KNOWN BUG that SBS2003 sometimes resets to the default of 5 Client Access Licenses (CALs). This can be caused by a number of different circumstances. They propose a handful of different solutions:

Solution 1: Restore CALs using the Backup and Restore CALs wizard in the licensing manager.

Solution 2: Restore the Windows folder from a Backup.

Solution 3: Re-add the CALs to the licensing manager from the original paperwork.

Case Study: Reset Mac OS Server Open Directory “DirAdmin” Password

There was a request to add a new user account, however none of the users in the Open Directory had directory administration privileges, meaning they could not create new user accounts. The only account with those privileges was “DirAdmin”, the default directory administrator account. However, the password for this account was not known, and there was no way to change it within the Open Directory Manager tools without Directory Administrative rights. We did, however, have local Admin rights on the server.

Case Study: Backup Device LVM issue


A Client recently moved to Idera backup for their mail server (Exchange) when the previous Symantec backup stopped working after a P2V conversion. These backups were successful, but when the backup device was moved to a new location and powered on, it was unreachable.

Problem Being Addressed:

It was presumed that the Backup Device (which was not given a static IP) simply needed to have the networking reconfigured. However, upon arrival, the device did not show up in the DHCP lease page on the DHCP server. This prompted further investigation of the system. When a keyboard and monitor was connected, it revealed that the device was unable to boot, with an error about being unable to mount key filesystems, and a prompt to enter maintenance mode.

Case Study: Company Shares Unavailable After Power Outage

An extend power outage in the West Eugene Area took down the server environments for several clients. The servers were either shut down or powered off due to the power failure. The environment contains two Server 2003 devices, an SBS and a terminal server. The SBS is connected to two ISCSI targets, one for company data and one for backups.